About the Company

The NEMT company is one of the world's fastest on-demand transportation service providers based in North America. This paratransit company is to satisfy the travel needs of the people with disability and intended to provide convenience in all ways to their customers who are highly in need of reliable service.

Industry

NEMT

Company Size

Enterprise

Location

North America

Software

NEMT Paratransit Software

“TaxiMobility let us drive an unmatched efficiency with unequaled performance; thereby, we gained a good reputation among people in need as we could provide a reliable service across the region."

A way to unlock the greater potential

TaxiMobility let us drive an unmatched efficiency with unequaled performance; thereby, we gained a good reputation among people in need as we could provide a reliable service across the region.

Executive Summary

A non-emergency medical transportation (NEMT) service provider based in Los Angeles, CA, is aimed to provide an on-demand service for riders with special needs. Theirs is a government-aided service where the payments are fixed and they get a subsidy from the government to provide such NEMT service at low cost. They are providing service to differently abled persons, so they wanted to provide a hassle-free and convenient service to their customers.

Challenges

  • Retrieving data from the native software (that they were using by that time)
  • Defining trips (combining trips between two destinations)
  • Re-scheduling the trips (manual)
  • Automating the process of editing the defined trips

Solutions

  • We tried using Java to drive data from their old taxi management system and integrate it with our new software. However, it didn't work. Therefore, we got access to a system at their facility and completed the integration by means of PHP (Ingres database)
  • The TaxiMobility team has provided them with a feature to consolidate several trips and assign it as a single trip (defined trip).
  • We designed a feature to help them edit the scheduled trips manually.
  • While the manual re-editing was a tiresome and time-consuming task, we were requested to automate things. We have automated the editing option to change the schedules of defined trips and simplified the process.

Results

With the streamlined NEMT process, the service provider could remove transportation barriers for those disadvantaged people, prevent missed medical appointments by taking them to places on time, decrease their burden of getting cabs, and reduce the transportation costs for them.

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