Sailing through uncharted waters can be challenging, and that’s what most fleet businesses feel when they adopt a fleet management software. Most staff can be reluctant to make the switch as they think the technology is here to scrutinize their activities. The best way to handle this delicate situation is by maintaining complete transparency and educating your drivers, employees, and technicians the benefits of the platform.
Here are seven tips for making the transition easy for your employees and your business.
1. Keep everyone in the loop early on: Before you begin implementing your fleet management software and prep your fleet, give your employees a head’s up of what’s to come. This step is critical as it will help your employees prepare for the upcoming changes and give them ample time to ask you about any questions.
2. Educate your staff: With the initial announcement, your employees may be reluctant as the software can pose a threat to their privacy. And so, educating the benefits of the fleet management system is of the utmost importance. Explain your drivers, fleet managers, service technicians and everyone involved in your business on how the technology is not a means to spy on them, but rather a platform to improve their safety and performance. Show your employees how the platform can save up all the time they spend doing their daily activities manually. When your employees understand that the platform is meant to make things easier rather than complicate it, then the transition becomes much easier.
3. Bring complete transparency: Usually, businesses switch to the digital platform to save time and effort, reduce operational costs and minimize fuel expenses. When your staff understands the context of bringing in the fleet management software, there are higher chances of adoption. Clearly define the processes that will change and the metrics that will be monitored from early on. Explain to your drivers how you intend to use driver behavior monitoring to improve safety and stay compliant rather than spy on them. In the same way, you need to be upfront on what the business wants to achieve for every activity performed on the platform. Such transparency will undoubtedly help in gaining their trust.
4. Define the plan of action: From immediate actions such as device and software installing and initial entry of vehicle information to routine activities, you need to define the changing roles.
5. Be open to questions: Keep an open communication environment. Let your employees come up with as many queries they have. Be ready to accept reluctance. Handle employee apprehensions to not only educate the benefits, but also absolve misconceptions.
6. Show a demonstration: It is much easier for your staff to see the fleet management software live in action rather than enduring long hours of theoretical training. Plan interactive sessions by grouping your team based on their roles and show them how to use the platform.
7. Gather feedback: Once your fleet management software is implemented, conduct regular sessions to understand how your staff is coping with the change. Make sure to address their feedback and provide additional training to make things easier.
With the right help, adopting a fleet management software at your organization can be simple. Talk to our fleet consultants for any additional help.